Privacy Policy

This is the privacy policy of Avalanche Technology Group (Aust/NZ) Pty Ltd (ABN 35 227 734 760). Avalanche understands the importance of protecting your personal information and undertakes to adhere to this privacy policy at all times to ensure your personal information is effectively safeguarded.

What type of personal information we collect

Avalanche Technology Group Pty Ltd ("Avalanche") undertakes to collect your personal information only where it is necessary for the purposes of marketing our software products and where requested distributing newsletters, licensing our software, updating our software, administering virus updates and responding to sales and technical queries.

In most circumstances this information will be limited to your contact details, including but not limited to your name, address, email address, company, company ABN, company address, your job title and phone numbers. Where orders a made online using credit card details, all information is securely transmitted in an encrypted format to Avalanche.

When do we collect personal information

Avalanche collects personal information when you complete one of the following actions:

  • Order Avalanche software;
  • Download trial versions of Avalanche software;
  • Make an enquiry about Avalanche software;
  • Apply to become a reseller of Avalanche software;
  • Apply to receive newsletters for Avalanche software;
  • Lodge a technical support query regarding Avalanche software;
  • Where you forward information to us in an email or as a hard copy document; and
  • Other circumstances where collecting personal information is reasonable and permitted by the Laws of the State of Victoria, Australia.

Use of cookies

The Avalanche website may from time to time use cookies. A cookie is a piece of text that is saved to your browser by a website to enable that website to save certain information to your machine so that it can later be retrieved. We do not use cookies to collect personal information about you. While you may set your browser to not accept cookies from the Avalanche website, some functions of the website may not be available when cookies are not accepted.

How we manage personal information

Avalanche undertakes to take all commercially reasonable steps to ensure that all personal information collected by us is accurate, up-to-date, complete and stored securely.

When your personal information is no longer required for the purposes which Avalanche uses personal information, all commercially reasonable steps will be undertaken to securely destroy that information.

How will your personal information be used

Avalanche may use your personal information for any of the following purposes:

  • Marketing Avalanche software;
  • Fulfilling orders for Avalanche software;
  • Updating Avalanche software;
  • Distributing virus updates;
  • Responding to enquiries about Avalanche software; and
  • Fulfil all legal requirements of Avalanche with respect to your personal information.

Disclosure of personal information to third parties

Avalanche considers personal information we collect about you to be confidential and will not disclose such information to third parties except in the following circumstances:

  • Where you have consented to your personal information being provided to a third party;
  • Where Avalanche is required by law to disclose your information; and
  • Where Avalanche discloses personal information to the related entities of Avalanche.

Gaining access to your personal information held by Avalanche Technology Group Pty Ltd

Except in circumstances where access to your personal information may be denied by the Privacy Act or other Law of the State of Victoria, Australia, your personal information will be provided to you upon request to Avalanche's Privacy Officer. Please find contact details for our Privacy Officer below.

Correcting your personal information held by Avalanche

Avalanche appreciates you informing us if you have reason to believe that personal information we hold about you is incorrect, incomplete or not updated.

Contact Details

Should you have any queries in relation to the above or require further information regarding Avalanche's collection, use and storage of your personal information please do not hesitate to contact our Privacy Officer at:

Attn: Privacy Officer
Avalanche Technology Group Pty Ltd
2 / 101 Tulip Street
Sandringham VIC 3191